FAQs
FAQs
What is a digital wallet pass?
A digital wallet pass is a card that lives inside Apple Wallet or Google Wallet on a smartphone. It can look like a membership card, event ticket, loyalty card, gift card, or voucher. Unlike a static image or PDF, a pass is a live object: it updates in real time, sends notifications directly to the lock screen, and responds to where your customer is. The technology is already installed on virtually every smartphone in use today. No app required on either side.
What is a digital wallet pass?
A digital wallet pass is a card that lives inside Apple Wallet or Google Wallet on a smartphone. It can look like a membership card, event ticket, loyalty card, gift card, or voucher. Unlike a static image or PDF, a pass is a live object: it updates in real time, sends notifications directly to the lock screen, and responds to where your customer is. The technology is already installed on virtually every smartphone in use today. No app required on either side.
Do my customers need to download anything?
No. Apple Wallet and Google Wallet come pre-installed on every iPhone and Android device. Customers receive a link, tap Add to Wallet, and the pass is on their phone in seconds. There is no app to find, no account to create, and no password to remember.
Do my customers need to download anything?
No. Apple Wallet and Google Wallet come pre-installed on every iPhone and Android device. Customers receive a link, tap Add to Wallet, and the pass is on their phone in seconds. There is no app to find, no account to create, and no password to remember.
Which devices and wallets does Passform support?
Passform supports Apple Wallet on iPhone and Apple Watch, and Google Wallet on Android. Both are covered under every plan. Passes render correctly across all current device generations and update automatically when you make changes.
Which devices and wallets does Passform support?
Passform supports Apple Wallet on iPhone and Apple Watch, and Google Wallet on Android. Both are covered under every plan. Passes render correctly across all current device generations and update automatically when you make changes.
How do customers receive their passes?
You distribute passes via a link. That link can be sent by email, SMS, embedded in a QR code, placed on product packaging, displayed at a physical location, or issued via your existing systems through the Passform API. When the customer taps the link, the pass opens directly in their wallet.
How do customers receive their passes?
You distribute passes via a link. That link can be sent by email, SMS, embedded in a QR code, placed on product packaging, displayed at a physical location, or issued via your existing systems through the Passform API. When the customer taps the link, the pass opens directly in their wallet.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
What kind of notifications can I send?
Passform supports push notifications delivered directly to the lock screen, geofenced notifications triggered when a customer enters a specific location, and time or event-based message triggers. Notifications appear without competing with app notifications for attention. The customer already has the pass in their wallet.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
What data does Passform give me?
Every scan, tap, redemption, and notification response is captured as individual-level, first-party data owned entirely by you. You can see which customers redeemed, when, where, and what they did next. For organisations used to aggregate or delayed data, this is a significant shift. Passform surfaces this through the analytics dashboard and via API for teams pulling data into their own stack.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
What types of passes can I create?
Passform supports loyalty cards, event tickets, vouchers, gift cards, and membership passes. Each pass type can be fully branded and configured to your use case. All pass types support push notifications, real-time updates, barcode, QR, and NFC-based scanning.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
Does Passform work with my existing systems?
Yes. Passform connects to CRMs, POS systems, loyalty platforms, ecommerce tools, and ticketing infrastructure. Integration is available via API for teams building directly, and via our implementation network for organisations that want a guided or custom setup. If you are not sure whether your stack is compatible, talk to us.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
Do I need a developer to use Passform?
It depends what you are trying to do. The Memberships product requires no technical knowledge at all. For Platform, brands and marketing teams can manage wallet programmes directly from the Passform dashboard without writing a line of code. Teams building wallet capability into an existing product will use the API. We have clear documentation and a team available to help with both.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
What is the difference between Platform and Memberships?
Platform is for businesses and developers who want to add wallet pass capability to an existing product or run wallet-powered campaigns at scale. It includes the full Passform API, campaign management, analytics, and integrations. Memberships is a packaged product for clubs and associations replacing physical member cards and manual admin with digital passes, online payments, and automated renewals. Both run on the same underlying infrastructure.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
Can passes be fully branded to my organisation?
Yes. Every pass is custom branded with your logo, colours, and design. For enterprise customers, full white-labelling is available, including custom domains and removal of Passform branding.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
What happens if a customer gets a new phone?
Passes are tied to the customer's Apple or Google account, not the device. When they set up their new phone and sign in to their account, their passes restore automatically. Nothing is lost, and no action is required from your team.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
Is my data secure? How does Passform handle privacy?
Passform is built with data security and privacy compliance as core requirements, not afterthoughts. Customer and pass data is encrypted in transit and at rest. For enterprise customers with specific data residency or compliance requirements, data localisation and custom security arrangements are available. Talk to us about your specific requirements.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How long does it take to get set up?
For Memberships, most clubs are set up and live within a few days. For Platform customers, timelines depend on the complexity of your integration. Simple dashboard-based programmes can be live quickly. API integrations and custom builds vary. We will give you a realistic timeline based on what you are building.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
What support does Passform offer?
Support is available across all plans. The level of access scales with your plan, from standard support through to dedicated account management for enterprise customers. We also offer implementation support and an integration network for customers building complex solutions.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How does pricing work?
Memberships is priced as a flat annual fee covering your full membership base. No per-member charges, no hidden costs. Platform pricing is available on request and structured around your usage and requirements. There are three tiers: API, Platform, and Enterprise. See the pricing pages or talk to us for a quote.
Can I update a pass after it has been issued?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
How do I sign up for the app?
Yes. This is one of the most important things Passform does. A pass is a live channel, not a static credential. You can update content, status, balances, or offer details and the change appears instantly on every affected pass already in your customers' wallets. No re-issue, no action required from the customer.
Still have questions? Get in touch.
Still have questions? Get in touch.
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